These are some of our most frequently asked questions. If you don't see an answer to your question, please don't hesitate to contact us!

No, you don’t need a doctor’s referral for any of our services. You can book any appointment online or give us a call to make your booking.

Yes we offer direct billing to most insurance companies. Please inform our office administrator if you would like direct billing set up.

Our fees vary based on the experience, education, and credentials of the practitioner you are seeing. 

$210 per hour – Registered Psychologist

$200 per hour – Registered Provisional Psychologist

$75 per hour – Mental Health Therapists

We set our fees with the Psychologists’ Association of Alberta recommended fee schedule in mind. For more information, please visit: Psychologists’ Association of Alberta Recommended Fee Schedule

All three have similar levels education, usually a minimum of a masters degree, but the level of hours practicing in the field varies between the three.

Mental health therapists are usually in the process of completing their masters degree or have completed their masters degree and are in the process of registering as a registered provisional psychologist. Please note, mental health therapists are not covered through insurance. Our mental health therapists are a great low-cost option if you do not have insurance coverage. 

Registered provisional psychologists have completed a minimum of their masters degree and are on their way to becoming a registered psychologist. They have registered with the College of Alberta Psychologists and are currently completing 1600 hours of supervised experience counselling. 

Registered psychologists have completed a minimum of their masters degree and are fully registered with the College of Alberta Psychologists after completing their supervised hours and successfully completed the EPPP exam (Examination for Professional Practice in Psychology). 

We ask that all clients have a credit card on file for payment.

Alternatively, clients may send an e-transfer to financial.familylife@gmail.com for their sessions at least 24 hours in advance. 

Finding the right fit is important. We are happy to book a brief phone consult with one of our counsellors to help you find the right fit.

Meeting someone new for the first time can feel uncomfortable. The first session is typically structured to review consent, learn a bit more about you, and journey in your story. Some clients prefer to guide the conversation, but we are happy to ask open-ended questions that will help guide the conversation as well.

We usually recommend starting out with one session every two weeks, but you are welcome to do whatever you feel is best for you! You can also talk with your counsellor and they can recommend a level of frequency that would be best for you. 

Parents are required for the first ten minutes of the first appointment and then they have the choice to either stay in the session with the child or wait in the waiting room. After that, a parent is not required to be in the child’s sessions.